The fastest way to get technical support is via email to [email protected].
No technical support is provided by telephone.
We do not provide a telephone technical support service for several good reasons:
Of course, we do have a contact phone number for accounts, sales and general information about our products and company, but we do not usually provide technical support on this number.
No. Buddy USB 7G includes embedded proprietary noise cancellation technology we code named FilteredAudio. What makes FilteredAudio exceptionally good for voice applications also makes it unsuitable for music recording.
For this reason Buddy USB 7G Sound Pod does not support MUSIC microphone such as Audio Technica or Samson Airline. DO NOT USE dynamic microphones with this adapter or any other microphone with impedance of less than 250 ohms.
Not out of the box. If you must record music with Buddy 7G microphones, you need to disable FilteredAudio technology using MyBuddyMic software.
Buddy 7G microphones are not designed for music recording. When designing Buddy 7G rechnology our goal was to remove any kind of noise from any recording or other form of voice capture such as VOIP. We developed FilteredAudio for this purpose. This lets people have a normal convesation over the Internet or when dictating to the computer even in extremely noisy environments.
FilteredAudio Digital Signal Processing removes certain part of speech that is essential for warmth of music notes. For music recoridng there are numerous better microphones available in the market. Music was not our goal when we designed Buddy 7G microphones. Music microphones by nature are never noise cancelling microphones. That is why singers use sound proof recording studios.
Despite the rumors circulating on the Internet there is no 2nd Generation Buddy USB 7G. It has not been necessary to redesign Buddy USB 7G in more than 24 months since it was first introduced.
Are there known incompatibilities? Yes.
Buddy USB 7G when used with a music microphone can overheat and possibly burn out. Since Buddy USB 7G or any other Buddy 7G device was never designed for music anything, it was unnecessary to address this problem. Most music microphones come with XLR connector and are not intended for speech recognition. Music microphones draw a lot of power to provide rich music experience. Buddy USB 7G is a low power device designed to support laptop and tablet PCs that have limited power. Using an adapter to convert XLR connector to 3.5mm audio connector is lot like modifying a 110V device and plugging into 220V socket.
We will add overload protection caused by music microphones in Buddy 8G technology, if and when Buddy 8G is available. There are no plans for second generation of Buddy USB 7G sound pod.
Adding a New Microphone to DragonDictate on Your Mac
When introducing a new microphone to your DragonDictate software, you have two choices:
Adding a New User Profile to DragonDictate
Between desktop models:
For GooseneckMic, DesktopMic, DesktopMini – position on desk, distance from mouth.
Measure from the mouth to the front edge of the desk/table.
Note that one can often make other adjustments such as lowering chairs.
For the Buddy FlamingoMic 7G, measure from the USB port, not from the desktop edge.
The microphone can be used from 6-10″ maximum for speech recognition applications.
No, all Buddy Microphones are plug and play and do not require additional software to work. My BuddyMic is only necessary to change the functionality of the customizable parts of your device and to run advanced scripts with Dragon NaturallySpeaking Software.
7G is our seventh generation of microphones.
The speech recognition accuracy is highly dependent on clear voice capture. Ambient sounds such as other voices, machine noises such as air conditioner turning on/off, room reverberation create serious problem for speech recognition engine.
Buddy 7G technology attacks this problem in many ways. Based on model, there may be 1 or more of these technologies included in the device.
We manufacture microphones in various styles and form factors. This is by far the biggest advantage we offer to our customers. Majority of our microphones such as Buddy FlamingoMic 7G™ are unique and only made by our company. As a matter of fact, we try to focus on microphone/device that is either unique or significantly superior to our competitor. With our recent advances in noise cancellation technology and our unique designs, we are a clear front runner in this field.
With our patent pending technology we are taking customization of devices to a new level. This is unmatched by any other device in the market today. We use complex yet easy to use event/action architecture. Events are generated in response to some change in the device such as push of a button. Actions are work that can be performed when a particular event occurs.
Using this architecture, an end user can customize the device to simulate a keyboard, mouse or other custom actions. This feature is used in productivity aids to facilitate repetitive tasks whatever they are.
Third Party Integration
Buddy 7G technology was designed with OEM applications in mind from the ground up. We expect large OEM accounts to be a significant part of our market. The design includes a BDK (Buddy Development Kit) which can be used to integrate any application with Buddy devices. BDK is designed to support Windows, Mac and Linux platforms.
On Windows 10 from Settings dialog, click and open Devices & Printers app.
Please note you can change this behavior using MyBuddyMic (a freely downloadable software from www.MyBuddyMic.com.
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